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Accounts & Billing

  • Can I cancel my account and get a refund
  • What's the charge to forward to another address?
  • What payment options are there?
  • How do I know if I need to top-up?
  • Do you charge for downloading the scanned letter?
  •  Can i pay for additional storage over 30 days?
  • Do I have to be in the UK to open an account with UK Postbox
  • What happens if my credit runs low?
  • How do i update my card details?
  • Can I pay by Bank Transfer?
  • Can i use my account balance to pay for my account renewal charges?
  • Box Sizes & Charges
  • What default actions can I change?
  • Will I have to pay VAT?
  • How can I view my statements?
  • How can I see the transactions on my account, both charges and credits?

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